Please, read carefully our return policy.
If you are unsatisfied with the dress you receive, we do have a return policy. The dress must be returned to us within 7 days of arrival. The dress must be returned in the same perfect, unused condition as it was shipped to you. Item must not have been worn, altered, dirtied or damaged in any way or you may be 100% liable for the dress. All tags must be left on the item. The buyer is responsible for all shipping cost.
Your final payment amount IS refundable.
Non Refundable amounts.
The dress deposit is non-refundable. (This amount shall be kept as a restocking fee).
If we begin making a dress for you and the wedding is called off, or you find another dress, we cannot refund your deposit but you may elect to stop making the dress and not make the final payment.
All shipping cost involved is non refundable and buyer is responsible for all shipping.
Online consultation is non-refundable.
Posted in: Frequently Asked Questions