Return Policy

Dresses from our collection.

(Regular size dresses (2-14) or standard heights of 5’6 to 5’8″)

If you are unsatisfied with the dress you receive, we have a return policy. The dress must be returned to us within 7 days of the date of arrival for a 75% refund. (A 25% restocking fee must be charged to cover our expenses in designing, creating and making the dress.) The dress must be returned in same perfect, unused condition as it was shipped to you. Item must not have been worn, altered, dirtied or  damaged in any way or you may be liable for 100% of the dress. All tags must be left on the item.  The buyer is responsible for all shipping cost.

 

All other dresses including all custom made dresses, replications,  size 15 or greater and dresses made for height under 5’6 or over 5’8

These dresses will require a deposit to be paid before being made.  (Usually 30% to 50% the cost of the dress) If you are unsatisfied with with the dress we can refund the price of the dress minus the deposit. (you will be refunded 50% to 70% the cost of the dress)

Understand that for us to make any dress takes a significant amount of time and labor. If we are making a dress specifically for you and your measurements and you return the dress it may take us a significant amount of time and effort to resell this dress or we might not be able to recover our cost. Hence we must charge a deposit and/or a restocking fee.

All deposits are NON- refundable if you changed your mind after 24 hours.

If we begin making a dress for you and the wedding is called off, or you find another dress, we cannot refund your deposit.

 

All dresses must be returned in same perfect, unused condition as it was shipped to you. Item must not have been worn, altered, dirtied or  damaged in any way or you may be liable for 100% of the dress. The buyer is responsible for all shipping cost.